Listen. It might be the most important thing you do.

When I sit down across from someone and there is no agenda on the table except for the topic of conversation, when I am fully present and manage to quiet the voices in my head that shoot answers every second to what I think I hear, I enter a new realm, that of real connection. Everyone wants to be heard. Everyone wants to feel important, even if for a few minutes. It is one of the greatest signs of respect and one of the most generous gifts to offer.

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